Privacy policy

Blackthorn World ("we", "us", "our") manufactures custom sportswear and teamwear. This policy explains what personal information we collect when you contact us, request a quote, or fill in one of our forms (including forms on Facebook and Instagram), and how we use it.

1. Who we are

Blackthorn World, 12 KM Daska Road, Sialkot, Pakistan.
Email: sales@blackthorn-textile.com · WhatsApp: +92 332 8328802

2. Information we collect

We only collect the information you choose to give us, such as:

• Your name, email address and phone or WhatsApp number
• Your club, team, school or company name and your role
• Order details: sport, number of players, quantities, sizes, designs, logos and timelines
• Delivery and billing details if you place an order
• Messages you send us by email, WhatsApp, Facebook or Instagram

Our website may also use basic cookies or analytics to understand how visitors use the site. You can block cookies in your browser settings.

3. How we use your information

• To reply to your enquiry and prepare quotes and design mockups
• To manufacture, ship and support your order
• To follow up about your enquiry or order
• To send occasional product updates or catalogues, only where you have asked for them or where we are allowed to; you can opt out at any time

4. Sharing your information

We do not sell your personal information. We only share it with trusted parties who help us run our business, for example:

• Email, messaging and cloud services we use to communicate and store files (such as Google Workspace, WhatsApp and Meta)
• Courier and shipping companies that deliver your order
• Payment providers that process your payment
• Authorities where the law requires it

5. International transfers

We are based in Pakistan and serve customers worldwide, so your information may be processed in Pakistan and in countries where our service providers operate. We take reasonable steps to keep it secure wherever it is processed.

6. How long we keep it

We keep enquiry information for up to 24 months, and order records for as long as needed for our business and legal obligations. After that we delete it or make it anonymous.

7. Keeping it secure

We use reasonable technical and organisational measures to protect your information from loss, misuse or unauthorised access.

8. Your choices and rights

You can ask us at any time to:

• Tell you what information we hold about you
• Correct or update it
• Delete it
• Stop sending you marketing messages

Email sales@blackthorn-textile.com and we will respond within 30 days.

9. Children

Our services are for clubs, teams and businesses. We do not knowingly collect personal information from children under 16. Orders for youth teams should be placed by an adult such as a coach, parent or club official.

10. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.

11. Contact us