Returns, defects and payment policy
How payment works on custom orders, how to report a defect, and how we put it right with a remake or a credit note.
Last updated: 15 October 2026
In short
Every Blackthorn World order is made to order. We take a 50% deposit to start production and the remaining 50% when the order is ready to ship. If you find a defect, report it within 14 days of delivery with photo or video evidence. If our inspection confirms a genuine manufacturing issue, we remake the affected pieces or issue a credit note.
- Payment
- 50% deposit, 50% before shipping
- Defect claims
- Within 14 days of delivery
- Evidence
- Photos or video of every defect
- Returns
- Affected goods sent back for inspection
- Resolution
- Remake or credit note
Payment terms
- 50% deposit when you confirm the order, so we can book fabric and start production.
- 50% balance when your order is finished and ready to ship. We share photos or a video of the finished goods and the packing details, then dispatch once the balance is received.
- Accepted methods: bank transfer, Alibaba Trade Assurance, Western Union, MoneyGram and Zelle.
Made to order: what this policy covers
Every order is produced to your approved design, sample and size list. Because the goods are made specifically for you, this policy covers genuine defects and production errors on our side. Items made as approved at sample stage cannot be returned for change of mind.
How to report a defect
- Contact us within 14 days of delivery at sales@blackthorn-textile.com or on WhatsApp +92 332 832 8802.
- Send your order or invoice number, the product and size affected, and how many pieces are affected.
- Send clear photos or a video of each defect, plus photos of the labels and the carton it arrived in. Keep the goods as delivered: do not wash, alter or decorate them further.
Review and return of goods
We review the evidence and reply with our findings. If we need to inspect the goods, we ask you to send the affected pieces back to us and confirm the return arrangements with you before you ship.
How we resolve a genuine defect
If the evidence and our inspection confirm a genuine issue caused by us, we either remake the affected pieces and ship them to you, or issue a credit note for their value against your next order. We agree which option suits you best before we go ahead.
Questions
Email sales@blackthorn-textile.com or WhatsApp +92 332 832 8802 with your order number and we will help.
See also: How to order · Buyer FAQ · Privacy policy
Frequently asked questions
What are your payment terms?
50% deposit to start production and the remaining 50% when the order is ready to ship, before dispatch.
How long do I have to report a defect?
14 days from delivery. Send your order number with photos or a video of each defect.
Do I need to send the faulty items back?
Yes. After we review your photos or video, we ask you to return the affected pieces for inspection and confirm the return arrangements with you first.
What happens if the defect is confirmed?
We remake the affected pieces or issue a credit note for their value against your next order.
Can I return a custom order for change of mind?
No. Orders are made to your approved design and sample, so returns are accepted for genuine defects or production errors only.